Back to Directory

Re:amaze

About Re:amaze

Re:amaze helps businesses manage customer service and customer engagement in one simple to use app with support for email, social messages, sms, voice, live chat, chatbots, triggered messages, and FAQ. Manage customer orders and subscriptions during conversations using direct integrations with Shopify and other 3rd party apps like Recharge.

The difference between what we had before Re:amaze and now has been incredible. Re:amaze and Smile.io has reinvented our customer service model, and in amazing ways.

Jeff Newman, VP of Marketing at Built Bar

Re:amaze and Recharge

The Re:amaze and Recharge Payments integration allows you to easily see customers' Recharge Payments profile, subscription status, payment history, next charge date, subscribed products, and other pertinent subscription data directly within Re:amaze conversations.

This allows your customer service agents to quickly and easily access customer profiles and make high level changes such as activating or deactivating a subscription without having to manually dig around in two different apps.

Use cases

Multi-channel Messaging

Multi-channel and multi-brand shared inbox for email, social, sms, and voice messages.
Chatbot Automation

Embeddable live chat with proactive engagement (triggered messages) and Chatbot automation.
Re:amaze Peek

Live real time dashboard for customer monitoring, send live messages, and comes with Re:amaze Peek to see customers’ screens in real time.
Customization

FAQ and knowledge base management. Fully embeddable and customizable with HTML/CSS. Chatbot available.
Recharge Integration

Integrated with Recharge for instant activation or deactivation of subscriptions, one-click access to customer profile in Recharge, and detailed display of subscription and charge details.