Developed by: Gladly
Support Email: support@gladly.com
About Gladly
Gladly is a customer service platform that features every channel - from voice to SMS - natively built into a single UI, allowing agents to communicate seamlessly across all channels. Designed around customers and not tickets, Gladly is helping the world’s best retail brands increase loyalty by deepening connections between agents and customers.
Gladly and Recharge
The powerful Gladly and Recharge integration enables brands to manage all subscription inquiries without ever having to leave Gladly.
Use cases
- Integrate
Display customer, subscription and product details to help your Support Heroes answer any questions that customers may have regarding their subscription without having to leave Gladly.
- Take Action
Enable your support team to be more efficient by allowing them to cancel, re-activate or refund subscriptions directly within Gladly.
- Automate
Create rules to route messages to a specific inbox or prioritize customers based on the total number of subscriptions or active subscriptions a customer has in Recharge.
